BUY BACK/REFUNDS/EXCHANGE POLICY
BUY BACK
Customer/Independent Distributor if not completely satisfied with the products of KMPL, you may return it within 30 days from the date of Invoice of the product as per the terms of the Refund Policy. KMPL shall pay all money back within 30 days after deducting the courier and service charge, on condition of production of :-
1. Product Return Form
2. Copy of Purchase Bill
3. Product to be in original packing condition
EXCHANGE
If the customer/Independent Distributor is not satisfied with product received and needs for an exchange with another product from KMPL they may do so. The Customer / Independent Distributor can exchange the product/s from KMPL within 30 days from the date of invoice on condition that and must submit the following:
1. Product Return Form
2. Copy of Purchase Bill
3. Product in original packing condition
4. New product should be of equal or higher value in price
REFUNDS
Once KMPL have received the product from customer/Independent Distributor, KMPL will inspect it and notify customer/Independent Distributor of receipt of product and the status of refund. The refund would be made through the same bank account of customer/Independent Distributor through which they had purchased the product from KMPL.
Shipping Cost
Customer/Independent Distributor shall be responsible to pay the courier and service charges incurred for forwarding/return of products to KMPL and the bank charges, if any. Courier and service charge are non-refundable. In some exceptional cases, if the cost of the courier is paid by KMPL the same would be deducted from the refund amount.
All refunds will be processed within 30 days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.
No refunds will be given after the service is completely availed.
CANCELLATION POLICY
Cancellation of orders by KMPL:
KMPL reserves the right to cancel or refuse any order for product or service without assigning any reason whatsoever to customer/Independent Distributor. Cancellation can also be due to non-availability of the Product or quantities ordered. If Customer / Independent Distributor’s order is cancelled, after the payment has been processed, the said amount will be reversed / remitted back through the bank account by which payment was made. KMPL shall have the sole discretion to determine the mode of reversal from the above options.
Cancellation of order by Customer /Independent distributor:
On cancellation of order by customer/Independent Distributor, KMPL reserves the right to accept or reject such requests for order cancellation for any reason whatsoever. As part of usual business practice, if it receives a cancellation notice and the order has not been processed, it may cancel the order and refund the entire amount to Customer / Independent Distributor within a reasonable period of time. It will not be able to cancel orders that have already been processed. Customer / Independent Distributor agrees not to dispute the decision made by KMPL and agrees to accept the decision regarding the cancellation.
